Privacy Policy

1. Introduction

Market Insure ("we", "us", or "our") is a lead generation and customer introduction service based in the United Kingdom. We help individuals and businesses connect with FCA authorised insurance specialists. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

We are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

3. Information We Collect

We collect the following categories of personal data when you submit a quote request or contact us:

• Full name
• Email address
• Mobile phone number
• Postcode
• Vehicle registration number (if applicable)
• Insurance renewal date (if applicable)
• Insurance type required
• Any additional information you provide in notes or messages
• IP address and browser information (collected automatically)
• Usage data including pages visited and time spent on our website

4. How We Use Your Information

We use your personal data for the following purposes:

• To introduce you to an FCA authorised insurance specialist relevant to your needs
• To process and forward your insurance quote request
• To communicate with you about your enquiry via email, phone, or WhatsApp
• To improve our website and services
• To comply with legal and regulatory obligations
• To prevent fraud and ensure the security of our services
• To send you follow-up communications if you have provided consent

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

6. Who We Share Your Data With

As a lead generation and customer introduction service, we share your personal data with the following parties:

• FCA authorised insurance brokers and providers — we share your details only with insurers relevant to the type of cover you requested
• Service providers — we use third-party services for website hosting, analytics, and customer communication (e.g., Supabase, WhatsApp)
• Legal and regulatory authorities — when required by law or to protect our legal rights

We do not sell your personal data to any third parties. We only share your information for the purpose of obtaining an insurance quote. All FCA authorised insurance providers we work with are bound by their own data protection obligations.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Typically, we retain lead data for up to 24 months after your last enquiry. After this period, your data is securely deleted or anonymised. If you request deletion of your data, we will comply within 30 days unless we have a legal obligation to retain it.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at contact@marketinsure.co.uk or call +44 7576 155003. We will respond to all requests within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission using SSL/TLS
• Secure database storage with access controls
• Regular security assessments and monitoring
• Staff training on data protection obligations
• Limited access to personal data on a need-to-know basis

10. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, analyse website traffic, and understand how visitors interact with our site. We use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our website (e.g., Google Analytics)
• Functionality cookies — remember your preferences and settings

You can manage your cookie preferences through your browser settings. For non-essential cookies, we will request your consent before placing them on your device.

11. Third-Party Links

Our website may contain links to third-party websites, including FCA authorised insurance providers. This Privacy Policy applies only to our website. When you click a link to a third-party site, you should review their privacy policy as we are not responsible for their data practices.

12. International Data Transfers

We primarily store and process your data within the United Kingdom and the European Economic Area (EEA). If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data in accordance with UK GDPR requirements.

13. Important Service Notice

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: